Cancellation Policy

Thank you for taking the time to observe the following policies:

Please give 48 hours notice when calling to reschedule. If you are unable to do so, 50% of your booked service amount will be due the day of your cancellation. This will need to be paid before you can book any future services. Some exceptions apply.

If you are sick, been exposed or are waiting for your covid test results you can call the same day. Please do not come to your appointment sick.

No call no show is 50% of your appointment booked or service quote given during consultation.

Card on file with $25 deposit is required to book an appointment for new guests. Cash deposit is accepted in lieu of card on file.

After covid we have had an increase in no call no show appointments and have to require deposits for all new guests. Thank you for your understanding in this matter.

Late policy

We have a 15-minute late policy, if you are going to be more than 15 minutes late please call to let your stylist know. Depending on the services you are scheduled for, you may need to reschedule your appointment.

Multiple Sessions

Please note some color services require multiple sessions to achieve your goal. If your desired outcome is not achievable in one session / visit, your stylist will consult with you about this. This means you will need to be ok with wearing your hair in transition colors between appointments, that are typically warmer tones on your way to the desired result. In these cases, as a guest you must observe the following policies:

When your desired outcome cannot happen in one visit, we cannot give refunds or another visit at a discounted rate if your first session does not give you your desired goal. We can move up your second session sooner based on the discretion of your stylist and the health of your hair, but it will be full price.

Please also note we cannot guarantee any service or the condition of your hair without the purchase of our salon products. We reserve the right to refuse a service based on the health of the hair and if salon products will not be purchased. Glazes fade and tones change when not using the proper salon products and heat protectants. This gives way for unwanted warmer/brassy tones in the hair. In this instance, a second glazing appointment is necessary as well as the proper take home products. If your glaze fades because the recommended at home care was not purchased or used, your second glaze appointment is full price.

Thank you for your understanding with our policies.

PRIVACY POLICY

Mobile Terms of Service

Image Solutions Salon

Last updated: Dec. 5, 2025

The Image Solutions Salon mobile message service (the "Service") is operated by Image Solutions Salon (“Image Solutions Salon”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Image Solutions Salon’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Image Solutions Salon through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Image Solutions Salon. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18666580881 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Image Solutions Salon mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18666580881 or email image.solutions.salon@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

OUR GUARANTEE

We want you to leave happy, loving your hair and your after-care products.